BIOV8 Service Updates

Why are we changing the way we operate?

Regulations in Australia require that any treatment involving prescription medicines be managed through a registered medical practitioner. BIOV8 has updated its model to ensure all care is doctor-led and compliant with the Therapeutic Goods Administration (TGA) guidelines.

Will I still be able to access my existing care plan?

Yes. Existing patients can continue with doctor-approved care plans following a practitioner review.

Why are some products no longer visible on the website?

Australian law prohibits advertising prescription-only medicines to the public. Those items are available only after consultation with a registered doctor.

Do I need to book a doctor consultation?

Yes – every personalised care plan begins with a consultation so your clinician can determine what is medically appropriate.

Who can I contact for help?

Our Member Care Team is available via email or live chat for scheduling, account access, and general questions.

Ordering & Delivery

How are orders fulfilled?

Following your consultation, if a doctor prescribes any medication, it will be dispensed by an independent, licensed Australian pharmacy and shipped directly to you.Delivery details are provided once your order has been dispatched.

Can I collect my order?

No – for safety and traceability, prescriptions are shipped directly from the dispensing pharmacy.

Do you ship internationally?

Yes . BIOV8’s medical services are available.

Consultations & Fees

What payment methods do you accept?

We currently take Bank Transfer, PayID, Crypto, Mobile Banking Apps.

Is there a consultation fee?

Doctor consultations attract a standard professional fee, which is disclosed at the time of booking. This covers your practitioner’s time and clinical review.Are consultations claimable through Medicare or private insurance?

At present, these consultations are privately billed and not eligible for a rebate.

Prescriptions

Do I receive a copy of my script?

Your Script will be sent directly to our pharmacy partners. If you require a duplicate copy (no further copies will be issued), please email info@biov8.shop

Is there a scripting or Doctor’s Consultation Fee?

No

Shipping

Does it matter where I live in Australia?

Some postcodes for Western Australia, Northern Territory and some parts of Tasmania, will be 2-3 days delivery even via express post. If an order is held in a Toll depot, this is guaranteed to be kept refrigerated.

What if I’m shipping to a business?

All compounds going to business addresses, need to have the ‘’Name of Business’’ before the recipient’s name and address. The recipient is required to collect and refrigerate the delivery as soon as possible.

BIOV8 will make every attempt to support an efficient delivery process by sending updates on delivery status either direct or through our courier partners, however it is the responsibility of the recipient to coordinate timely collection.

Any uncollected orders will be the responsibility of the recipient.

BIOV8 is not liable for any loss, damage, or spoilage of compounds resulting from delayed collection or failure to refrigerate promptly upon deliver.

Please ensure that the business is aware of the delivery and that someone is available to receive it. If the order is not collected in time, we cannot guarantee the product’s quality or safety.

What does the Shipping rate include?

All orders include complimentary express shipping with a 1-3 business day delivery time from dispatch. Our shipping partners may vary depending on your location and your prescription.

For prescription orders where the product requires to be shipped using cold chain service, we will pack items in a small esky with your product labelled to you, dosing card information, and the required amount of syringes for injectable products. Your product will be shipped using express methods via Australia Post, Toll or an equivalent Courier with a 1-3 business day delivery time from dispatch.

Can you ship internationally?

Yes, we offer our services and ship internationally. Customers can buy our peptides in Australia and other parts of the world.

Some peptides in Australia require a prescription from a licensed physician.

We offer our services to individuals currently residing within Australia.

Safety & Quality

How does BIOV8 ensure quality and safety?

All prescription items are prepared and dispensed by Australian-licensed compounding pharmacies operating under TGA and Pharmacy Board standards. BIOV8 does not manufacture or advertise therapeutic goods.

Why is Australian made product so important?

Partnering with licensed Australian pharmacies, BIOV8 ensures high-quality, potent peptides regulated by strict standards. All peptides requiring refrigeration will be carefully packed with ice packs to ensure all your peptides are delivered to you in the premium state required.

Is it safe to buy health products online?

We encourage all Australians to obtain any prescription medicine only from licensed medical professionals and registered Australian pharmacies. Purchasing unregulated or overseas products can pose significant health risks.

Guarantee & Disclaimer

What if some of my order is missing or incorrect?

Please get in touch with us immediately at info@biov8.shop with your order number and relevant details, and our team will resolve the issue promptly.What if my order goes missing?

We investigate every missing order, and we will attend to and resolve it accordingly.Important Disclaimer

The information on this website is general and educational. It is not medical advice and does not advertise, supply, or promote prescription-only medicines or peptides.

Any prescription decisions are made solely by a registered medical practitioner following a consultation.

BIOV8 operates in compliance with the Therapeutic Goods Act 1989, Therapeutic Goods Advertising Code (2021), and AHPRA Guidelines on Advertising Regulated Health Services.